Your Privacy Is Our Responsibility

bh999 may collect the following types of information in order to provide its services:

1.1 Personal Identification Information

• Full name and date of birth
• Email address and contact details
• National ID card or passport information (for identity verification)
• Residential address

1.2 Financial Information

• Payment method details (related to bKash, Nagad, Rocket, or bank transfers)
• Transaction history and amounts
• Deposit and withdrawal records

1.3 Technical and Usage Information

• IP address and device information
• Browser type and operating system
• Time spent on the site and pages visited
• Gaming activity and preferences

bh999 collects user information in several ways:

2.1 Information Provided Directly

Information you provide directly during account registration, login, deposit or withdrawal processes, identity verification, and when contacting customer support is collected.

2.2 Automatically Collected Information

When you use the bh999 platform, technical information is automatically collected through cookies, log files, and similar technologies. This information is used to improve site performance and personalise your experience.

2.3 Information Received from Third Parties

Limited information may be collected from payment processors or identity verification service providers where necessary — solely to complete transactions or prevent fraud.

bh999 uses the collected information for the following purposes:

• Account Management: Creating, verifying, and maintaining your account.
• Service Delivery: Processing deposits, withdrawals, and gaming transactions.
• Security and Fraud Prevention: Detecting and preventing unauthorised access to accounts and fraudulent activity.
• Customer Support: Responding to your complaints and requests.
• Service Improvement: Analysing user experience to enhance platform quality.
• Legal Obligations: Complying with applicable laws and regulations and meeting the requirements of regulatory bodies.
• Responsible Gaming: Monitoring unusual gaming behaviour to ensure user protection.

We do not sell your information to third parties for marketing or promotional purposes without your consent.

bh999 takes industry-standard technical and organisational measures to protect your information:

4.1 Encryption and Security Technology

• All data transfers are secured through SSL (Secure Socket Layer) encryption.
• Stored data is kept in encrypted form.
• Payment information is processed in a PCI DSS-compliant manner.

4.2 Access Controls

• Only authorised personnel can access necessary user information.
• Staff receive regular training on data protection.
• All data access activity is logged and monitored.

4.3 Server Security

Our servers and databases are housed in secure data centres where firewalls, intrusion detection systems, and regular security audits are in place.

bh999 may share information with third parties in limited and specific circumstances:

5.1 Service Providers

The minimum necessary information may be shared with payment processors (bKash, Nagad, Rocket, and bank transfer services), identity verification services, and technology infrastructure providers — solely for the purpose of delivering contracted services.

5.2 Legal Obligations

Information may be disclosed to comply with a court order, a lawful request from a government authority, or the requirements of applicable law. In such cases, we seek legal advice and disclose only the minimum information required.

5.3 Business Transfers

User information may be transferred in the event of a merger, acquisition, or business restructuring. Users will be given advance notice in such circumstances.

bh999 never sells user information to third parties for advertising purposes or in exchange for payment.

The bh999 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

6.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the site — for maintaining login sessions and security protection.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: For monitoring site usage and improving service quality.

6.2 Managing Cookies

You can control cookies through your browser settings. However, disabling essential cookies may cause some site features to not function properly.

bh999 grants users the following rights over their personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you may request deletion of your information, however some information may need to be retained for a specified period due to legal obligations.
• Right to Restrict Processing: In some circumstances you may request that the processing of your information be restricted.
• Right to Data Portability: You may request your information in a structured, commonly used format.
• Right to Object: You may object to the use of your information for certain specific purposes.

To exercise any of the above rights, send your request to [email protected]. We will endeavour to respond within a reasonable time.

bh999 strictly provides services only to those aged 21 or above. We do not intentionally collect any information from minors.

Age is verified during the registration process. If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

If you suspect that an account is being operated by a minor, please notify us at [email protected].

bh999 retains user information in accordance with the following policy:

• Information for active accounts is retained for the duration of the account.
• Even after an account is closed, certain information may be retained for a specified period in accordance with legal obligations.
• Financial transaction records are kept for the period prescribed by applicable law.
• Once the required period has passed, information is securely and permanently deleted or anonymised so that identity can no longer be determined.

bh999 reserves the right to change this privacy policy from time to time. For any significant changes:

• The "Last Updated" date at the top of this page will be changed.
• Users may be notified by email in the case of important changes.
• Continued use of the site after the updated policy is published will be considered as acceptance of the new policy.

It is recommended to visit this page regularly to stay updated on any changes to the privacy policy.

If you have any questions, concerns, or requests regarding this privacy policy, please contact our customer support team: